Renee Sherry (agent) is prompt in response, informative, and always makes you feel that she’s working with your best interests at heart.
Aitken and Ormond have been nothing but professional, responsive and very easy to deal with regarding any issues.
Carrie is always on top of our insurance needs and is by far the best agent we have ever had , the New Baltimore office that we deal with at times is well represented also!!!!
- Scott D -
Renee is awesome. Always helpful and quick to respond to any of our needs.
- Peter R -
A&O provides great customer service
- Patrick C -
At every renewal, Julie has been very helpful making sure I have the best coverage for the least amount.
- Tim H -
Your partner Debbie was a big influence for me to getting your company to handle my insurance. You have been kind and been there with all my needs and questions. Hope others will see just that.
- Kathleen G -
Stephanie always goes above and beyond for me. I was in an accident recently and she made my claim process very easy. She also always makes sure I’m getting the best deal possible. This is the third car I’ve had this them and I love the service.
- Lillie S -
When I call my agent she is always friendly and helpful to explain the new updates
- Carolyn H -
The best price with confidence.
- Thomas B -
Very responsive, professional and personal service.
- Kenneth J -
Renee is always available and knowledgeable when I have any questions or concerns!
- Geno V -
John Konechne is always there to provide accurate and helpful advice and counseling whenever needed.
- James N -
Always friendly and quick to reply to our questions regarding our insurance. Highly recommended.
- John P -
Everyone at Aitken & Ormond is responsive and helpful. They are proactive in their support for us.
- Albert H -
Very friendly, good pricing
- Deborah B -
Rates are fair and staff is very helpful
- Kathleen T -
You feel like family when you call with a question or a claim. Everyone is very professional and courteous when you call and provide you information in a timely manner.
- Michael R -
The team has worked with us for many years. They have provided great coverage for our needs that have changed over time. We will continue to work with them because the treat us like family.
- Anthony C -
It’s nice to have someone on our side looking out for our best interests and not just selling policies for profit.
- Aaron R -
I love the personal customer service! They have done so much for me and always with a willing heart.
- Alfred K -
Your agent is very articulated, by manuvering around our needs!
- Antonio D -
Great place to do business with. They care about their customers. Always responsive and ready to help.
- Aristides R -
Pam is always quick to take care if any changes or answer questions!
- Belinda C -
What an AMAZING company. We switched to their company and shortly thereafter, my husband was involved in an auto accident. They were in constant communication with us and the insurance company. Kelly Aitken-Gwinell is our agent, but ever member of the staff has been so efficient, kind and customer focused. When we had to buy the new car, they had the policy changed and over to us in minutes–no call back, no wait time, no hassle! They now handle all of our insurance! THANK YOU!!
- Betty S. -
The most important factor is your relationship with several insurance providers so that you can suggest the provider that best fits my needs. I also like the fact that there is a hometown office if I need to stop in for anything.
- Beverly S -
Have always had a good experience when ever we have had a need.
- Bruce R -
Nice, friendly service with a great price.
- Carlo B -
My agent Pat is always willing to help me with any questions I may have. I appreciate her help. Very nice person, on the phone or in the office.
- Carol M -
Easy to contact. Always helpful .
- Chris S -
We had such a positive experience with Karen Jones at your Grosse Pointe Branch! She was personable, professional, and just a fantastic person! I cannot remember her name…but, the wonderful lady that greets you at the front door is just so cheerful, kind, and helpful! A great team!
- Christopher H -
We have been incredibly happy with our insurance and we appreciate all of the communication and helpful information as auto insurance in Michigan was changing. It’s always easy to get in touch with someone and the service is very personal and attentive!
- Dana B -
Very good at following up with questions or inquiries .
- David C -
Renee and Joanne are always speedy with following up on all of my questions. They treat me like I am their only customer of the day when I know they are probably flooded with other customers like me. I appreciate and trust them. Thank you Dennis
- Dennis W -
No problems when contacting office or agent. Very quick to respond and great problem solvers!
- Elizabeth S -
THE best deal for us! All the unnecessary coverage done away with, saved with Auto & Home package.(Saved on both individually too)!
- Frank J -
Renee was extremely knowledgeable and didn’t waste our time . She was a pleasure to work with .
- Gary M -
We have had the best rates by far with you all! It has been a pleasure. Our rates reduced after a year also.
- Gerald M -
You have found us great rates over the years.
- Hans P -
Always quick, helpful and polite.
- Jacob K -
Should an issue arise…it is handled promptly and professionally.
- James B -
I really like my agent Renee Mason Sherry. She is very informative and extremely helpful. It’s why I stay with this agency when I am approached by many others to change insurance companies.
- James B -
Renee was extremely helpful, patient and knowledgeable about the different plans and options! We have already given her contact information to 3 other people
- James O -
I love how easy it is for me to get a hold of my agent and to add or remove vehicles from my policy!
- Jason R -
Renee is friendly, prompt at providing quotes, very knowledgeable about the quote options provided and took as long as needed to explain coverage details and answer all of my questions! Thank you!!
- Jennie J -
Very professional staff
- Jennifer B -
Renee works hard to get us the best coverages at the best prices. She is an expert at navigating the complexities of the insurance landscape, and she instills a high level of trust with her clients.
- Jeremy H -
Very fare pricing and great customer service.
- John C -
My agent, Carrie Langmesser is always available and ready to help when I have questions about my coverage or policy. Great to work with.
- John K -
Very quick service! Excellent communication!
- John K -
Carrie Langmesser is our agent, and she always takes care of our needs in a timely manor! Carrie has even responded back with quotes on the weekend if I had something that needed to be addressed quickly.